1. Eligibility for Returns
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Returns must be requested within [30 days] of the delivery date.
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Items must be unused, unwashed, and in their original packaging with all tags attached.
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Certain items such as [perishable goods, custom products, digital downloads, or personal care items] may not be eligible for return. These exclusions will be noted on the product page.
2. How to Initiate a Return
To initiate a return, please contact us at [support@example.com] with the following:
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Order number
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Item(s) you wish to return
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Reason for the return
We will provide you with a return authorization and shipping instructions.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
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We recommend using a trackable shipping method. We are not responsible for items lost during return transit.
4. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection.
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Approved returns will be refunded to your original payment method within [5–10 business days].
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Shipping fees (if any) are non-refundable.
5. Exchanges
If you need to exchange an item for a different size, color, or replacement, please contact us. Exchanges are subject to product availability.
6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within [7 days] of delivery. We will replace the item at no additional cost to you.
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